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Results

Based on the total mean value of the Table 3, each category is ranked in Table 5.  The total mean value of Problem solving is 1.531 and stands first at the ranking table. The second most popular category is Third-Party Sensemaking with total Mean value of 1.370.  Avoidance is ranked third with the total mean value of 1.221. Forcing has total mean value of .632 and stands 4th on the ranking Table 5. The other two categories Emotive and Exit are ranked fifth and sixth with the mean value of .377 and .123, respectively.

Table 5 Strategy and ranking

Rank Strategy Mean Value
1 Problem Solving 1.531
2 Third-Party Sensemaking 1.370
3 Avoidance 1.221
4 Forcing .632
5 Emotive Responses .377
6 Exit .123

The mean value (Table 4 Column B) for each response has calculated on the basis of overall frequency (column A) of each response as reported by Velkoma and Bergmann (1995). The results in Table 6 are same to the results of Table 5. Problem solving is at the top with mean score 1.979. Next is Third-Party Sensemaking with the mean score 1.524. Mean value of Avoidance is .943 and ranked third. Forcing is ranked fourth with mean score .677. Emotive and Exit categories are ranked fifth and sixth with mean value .327 and .177 respectively.

Table 6 Strategy and Ranking

Rank Strategy Mean Value
1 Problem Solving 1.979
2 Third-Party Sensemaking 1.524
3 Avoidance .943
4 Forcing .677
5 Emotive Responses .327
6 Exit .177

The total mean values of the Tables 5 and 6 are again added to get cumulative mean value (CMV) as shown in Table 7. The CMV indicates that the Problem Solving (CMV 3.510) is again the most common reaction in conflict situations. The other strategies of conflict handling, problem solving (cmv 2.894), avoidance (2.164), Forcing (1.309) emotive response (0.704) and exit (0.3) stand out second, third, fourth, fifth and sixth respectively. The ranking of categories is shown in the table 7.

Table 7: Cumulative Ranking of categories

Ranking Category Mean Value of Table 5 Mean Value Table 6 Cumulative Mean Value (CMV)
1 Problem solving 1.531 + 1.979 = 3.510
2 Third Party Sense-making 1.370 + 1.524 = 2.894
3 Avoidance 1.221 + .943 = 2.164
4 Forcing .632 + .677 = 1.309
6 Emotive Response .377 + .327 = 0.704
5 Exit .123 + .177 = 0.3

Ranking of Responses

The statistics of Volkema and Bergmann studies of 1989 and 1995 ranks the same responses somewhat differently. For example, discuss the issue with the person ranked 2nd in the Table 8 but the same response ranked 3rd in the Table 9. Similarly, avoid the person is ranked 7 in the Table 8 but position has changed in the Table 9. One of the reasons of change in position could be that they added 2 more responses in the study that they conducted in 1995.

Table: 8: Ranking responses from Table 2

Rank Response Mean
1 Discuss the conflict with co-workers 175 (.866)
2 Discuss the issue with the person 155 (.767)
3 Discuss the conflict with people outside of work. 133(.658
4 Listen carefully to the person 132 (.653)
5 Try to convince the person 113 (.559)
6 *Ignore or accept the conflict 105 (.519
7 Avoid the person 85 (.420)

Table 9. Ranking of Responses from Table

Rank Response Mean
1 Discuss the conflict with the co-worker. .766
2 Discuss conflict with people outside of work. 604
3 Discuss the issue with the person. .590
4 Avoid the person. .509
5 Try to convince the person. .468
6 Listen carefully to the person. .473

M=Mean Value

The author ranked responses by adding means of both studies in the Table 10.  The aggregate mean value of responses shows that ‘discuss the conflict with the co-workers’ is the most common response; therefore, it is ranked first. The responses ‘discuss issue with the person’ and ‘discuss conflict with people outside of work’ got the second and third position respectively. Similarly, the aggregate mean value ranks responses such as ‘listen carefully to the person’, ‘try to convince the person’, and ‘Avoid the person’ 3rd, 4th and 5th, respectively.

Table 10: Aggregate ranking of responses from Table 6 and 7

Rank Response Table 6 Table 7 Mean
1 Discuss the conflict with the co-worker .766 .866 1.625
2 Discuss the issue with the person. .590 .767 1.357
3 Discuss conflict with people outside of work. .604 .658 1.262
4 Listen carefully to the person. .473 .653 1,126
5 Try to convince the person. .468 .559 1,027
6 Avoid the person. .509 .420 .929